FREQUENTLY ASKED QUESTIONS
Quick answers about products, lab testing, shipping, orders, account access, and payments.
All questions
How quickly are orders shipped?
Orders are generally prepared for shipment within 1–3 business days. Carrier transit times vary by destination and selected service.
Where can I find COAs?
Use the Lab Results page or the COA tab on a product page. Available batch information can be searched by product or batch number.
How do I track my order?
Tracking information is sent when available. You can also use the Track Your Order page or review the order inside My Account.
Do you offer free shipping?
Free standard shipping is unlocked when the merchandise subtotal reaches $70. Orders below $70 use the shipping rate shown at checkout.
Can I change my order after placing it?
Contact support as soon as possible and include your order number. Changes depend on whether fulfillment has already started.
How should products be stored?
Storage guidance is shown on each product page. Use the product-specific information and any included documentation.
Are products intended for human consumption?
No. All BioNova Peptides products are supplied for in vitro laboratory research use only and are not for human or veterinary consumption.
What payment methods do you accept?
Available payment methods are shown securely at checkout.
Do I need an account to order?
Yes. An account is created during checkout so you can view your orders, track updates, and access your order history.
How do I contact support?
Use the Contact Us page to send our team a message. For order-related questions, include your order number so we can help you faster.