Shipping & Fulfillment Policy
Order Processing
Order Processing All orders placed on this website are reviewed and processed within 1–2 business days after payment has been successfully completed. Orders placed on weekends or holidays will begin processing on the next business day.
Orders will not be fulfilled until payment is confirmed.
Payment & Order Confirmation
Payment & Order Confirmation Once payment is successfully completed, customers will receive:
• An order confirmation email
• A payment confirmation email
Orders that remain unpaid will remain in a pending status and are subject to cancellation.
Unpaid Orders & Automatic Cancellation
Unpaid Orders & Automatic Cancellation Orders that are not paid within 15 minutes of being placed are automatically canceled. Canceled orders will not be fulfilled and inventory may be released back into stock.
Customers will receive an email and/or SMS notification if an order is canceled due to non-payment.
Shipping Timeframes
Shipping Timeframes Orders are typically shipped within 1–3 business days after payment confirmation.
Estimated delivery times vary based on destination and carrier but generally range between 3–7 business days after shipment. Shipping timelines are estimates and are not guaranteed.
Tracking information will be provided via email once the order has shipped.
Shipping Carriers
Shipping Carriers Orders are shipped using reputable third-party shipping carriers. Carrier selection may vary based on order size, shipping method selected, and destination.
Address Accuracy
Address Accuracy Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, delivery failures, or losses resulting from incorrect or incomplete address information provided by the customer.
Lost, Delayed, or Damaged Shipments
Lost, Delayed, or Damaged Shipments Once an order has been shipped, delivery timing and handling are the responsibility of the shipping carrier.
If a shipment is delayed, lost, or damaged in transit, customers should contact the carrier directly using the provided tracking information. While we will make reasonable efforts to assist, we are not responsible for carrier delays or delivery errors.
Fulfillment Limitations
Fulfillment Limitations We reserve the right to delay, cancel, or refuse fulfillment of any order due to:
• Payment issues
• Inventory availability
• Compliance requirements
• Suspected fraudulent activity
Contact
Contact For questions related to shipping or fulfillment, please contact us at:
Orders@bionovapeptides.com
